Seller Guide

01Welcome

AMCIETY Live turns "mine" comments on your Facebook live into confirmed orders, automatically. While you sell, it reads every comment, gives each item to the first valid buyer, confirms the order in Messenger and keeps your stock up to date.

What it does for you:

• Claims: the first buyer who comments "mine" the right way gets the item. Late buyers go on a waitlist and move up if someone cancels.
• Buyer registration: new buyers fill in your registration form once, from a link sent to them in Messenger.
• Stock: items, codes and options like size and color, each with its own quantity and price.
• Payments follow-up: see who still owes, with payment deadlines and reminders.

Your buyers need nothing new. They comment on your live as usual and get messages in Messenger.

02Getting started

Sign up once, confirm your email and mobile number, and you can log in as soon as AMCIETY Live approves your account.

1. Go to app.amciety.live and open Seller registration.
2. Enter your shop name, email, mobile number and a password of at least 10 characters. Choose whether you want SMS codes for your buyers (you can change this later).
3. Tap Continue. We send a 6-digit code to your email and, usually, another by text. Enter both within 10 minutes.
4. Your account is now waiting for approval. You get an email as soon as it is approved.
5. Open Log in to AMCIETY Live from that email and log in with your email and password.

Forgot your password? On the login page, tap Forgot your password?. The reset link in the email works for 60 minutes.

Finding your way around

On a small screen, tap Hide menu to give the page more room. The Help button at the bottom right of every page opens a chat with the AMCIETY Live team.

03Connect your Facebook Page

Connect the Facebook Page you sell on first: AMCIETY Live can only read comments and send Messenger replies on a connected Page. You must be an admin of that Page.

1. On the Dashboard, under Facebook Pages, tap Connect your Facebook Page.
2. Log in with the Facebook account that manages your Page.
3. Choose your Page and allow the permissions Facebook asks for. AMCIETY Live needs them to read comments and send messages.
4. Back in AMCIETY Live, your Page shows as Connected.

You can connect more than one Page. Each live is tied to one Page.

Needs reconnecting: Facebook sometimes stops accepting the connection, for example after you change your Facebook password. The Page then shows Needs reconnecting. Tap Reconnect and log in again; nothing is lost.

Disconnect: removes the connection but keeps your lives and buyers. You cannot disconnect a Page while a live on it is still running; end the live first.

04Set up your shop

Spend ten minutes in Shop Settings, Buyer Registration and Automated Replies before your first live; after that you rarely need them.

Shop Settings

• Shop name and logo: what buyers see on the registration page and in their emails. Use an image link that starts with https:// for the logo.
• Messenger: "Reply to Messenger messages from people who are not registered yet" sends them your registration link. Leave it off if you also chat with customers in your Page inbox.
• Rules: your defaults for every live (see the table).
• Buyer verification: ask new buyers to confirm their mobile number (SMS code) and/or email address (email code) when they register.
• Email (SMTP): send buyer emails from your own address (see below). Without it, emails come from AMCIETY Live's address with your shop name.

Sending email from your own address

1. In Shop Settings, under Email (SMTP), enter your mail server, port, security and username. Use your full email address as the username.
2. Gmail: turn on 2-Step Verification in your Google account, create an App Password, and use it as the password. Server smtp.gmail.com, port 587 with TLS.
3. Save, then send the test email. If it arrives, buyer emails will go out the same way.

Using an email service like Brevo or SendGrid? Open that section and fill in the address to send from.

Buyer Registration

Choose the fields new buyers fill in, such as name, mobile number and delivery address, and whether each one is required. Buyers fill this in once; after that, their comments claim items straight away.

Automated Replies

Edit every message buyers receive: claim confirmed, waitlist, sold out, reminders and more. Words in curly brackets, like {name} or {item}, are filled in for each buyer. You can also change the Get updates button label and the "Message us DONE" line on the registration page (see Buyers and Messenger).

05Prepare a live

Create the live and add your items before you go live on Facebook; you can still add items during the live.

1. Open Live Sessions and create a new live. Give it a title and choose the Page you will go live on.
2. Optional: paste the link of your Facebook live or post. Empty = every comment on the Page counts while this live is running.
3. Optional: set Hours to pay after this live ends if this live needs a different deadline from your default.
4. Add your items under Add more items, one per line.

Adding items

Write each item as name, price, quantity, max per person:

Gold Hoop Earrings, 850, 10, 2
Pearl Bracelet, 1200, 5, 1

Add a short code in front, followed by a colon, so buyers can claim that item by name at any time:

monaco: Monaco Ring, 28500, 5, 1

Codes are one word, like monaco, pearl or hoop. Items without a code can only be claimed while they are the item on screen, by price (see During the live).

Options: size, color and more

For an item with a code, tap Options to add up to three options, each with its values. Every combination gets its own stock and price.

• Write one value per line. Add short forms buyers may type after a colon: Yellow: yg, yellow gold.
• A value that costs more gets a plus and the difference: White: wg +500.
• Set the quantity of each combination. The item's total quantity is the sum of its combinations.

On the live page, By option under the item shows each combination's stock, what is taken and what is left.

06During the live

Start the live in AMCIETY Live when you go live on Facebook, then move from item to item with Next item; the app handles every "mine" comment on its own.

How buyers claim

• Earlier items you already showed stay claimable while they have stock: by code, or by price when only one earlier item has that price. Items you have not shown yet cannot be claimed.
• The first valid comment wins. The buyer gets a confirmation in Messenger with their running total.
• A buyer who is not registered yet gets your registration link. After registering, they comment again.
• If the item or option is taken, the buyer joins the waitlist and moves up automatically if a claim is cancelled. With the waitlist off, they are told it is sold out.
• If a buyer leaves out an option, like the size, they get a reply listing the choices.

The live page

• Current item card (left): the item on screen, its price and stock, with Previous, Next item, Go to # and End live.
• Items: edit names, prices, quantities and codes, and add more items during the live. By option shows the stock of each combination.
• Claims (right): updates every few seconds. Use the tabs (Active, Confirmed, Waitlist, Cancelled, All) and the search box to find a buyer, item or code. Change a quantity or cancel a claim from its row.
• Not registered, said "mine": people who were sent the registration link. "registered since" means they registered later.
• Comments that did not count: each with the reason, such as no price, wrong price, missing size or already claimed. Check here when a buyer says their comment was missed.

Tap End live when you finish. The payment deadline starts then.

07After the live

After you end a live, buyers have until the payment deadline to pay; Who still owes shows who has not paid yet and how much.

• Who still owes: open it from the live page. Each buyer's items, total and deadline in one list.
• Deadline: the hours to pay (24 by default) count from when you ended the live. You can give one buyer more time.
• Reminder: sent in Messenger before the deadline (4 hours before, by default). It only reaches buyers Messenger allows us to message (see Buyers and Messenger).
• Overdue: when the deadline passes, unpaid orders show as Overdue for you to decide. If you chose automatic cancelling in the Rules, they are cancelled and the items go to the next buyer on the waitlist.
• Pausing buyers who do not pay: after the number of unpaid lives you set (1 by default), the buyer cannot claim for the pause length (7 days by default). They are told why when they try. You can lift a pause anytime in Buyers.

08Buyers and Messenger

Replies to a buyer's own comment always reach them; later messages, like reminders, only reach buyers who messaged your Page in the last 24 hours.

Buyers

• Buyers lists everyone who registered with your shop. Search by name or number.
• Lift pause: lets a paused buyer claim again right away.
• Delete: removes the buyer's personal details. Their past claims stay in your records as "Deleted customer". If they comment "mine" again, they are asked to register again.

The 24-hour Messenger rule

Facebook only lets a Page message a buyer freely within 24 hours after the buyer last messaged the Page. A comment on your live does not count.

Two things help buyers stay reachable:

1. Get updates button: under the claim confirmation and waitlist replies. When the buyer taps it, they get your updates for the next 24 hours.
2. "Message us DONE": the registration page asks buyers to go back to Messenger and send DONE, with a Go back to Messenger button.

Tip: during your live, remind buyers to tap Get updates so they hear from you about payments.

09SMS verification add-on

With the SMS add-on, new buyers confirm their mobile number with a 6-digit code by text; you pay per code with prepaid credits.

• 1 credit = 1 text. A long message or special characters can use 2. The current price is ₱2 per credit.
• Buying credits: write to admin@amciety.live. Credits never expire.
• Your balance: in Shop Settings, under Buyer verification, with your SMS credit history.
• Low balance alert: set the level in Shop Settings. We email you when you reach it, and again at 0.
• At 0 credits buyers are not blocked: they skip the SMS step (email verification still works if it is on) until you top up.
• Turning it on or off: tick or untick "Verify mobile number with an SMS code" in Shop Settings. Off costs nothing.

Using your own SMS API provider instead? Write to admin@amciety.live and we help you connect it.

10Troubleshooting and help

Most problems have a quick fix; if not, tap Help at the bottom right of any page or write to admin@amciety.live.